Every single one that phone calls the tech support quantity is attempting to talk to an actual individual as soon as possible.  No person hopes to have to soar via a maze of thoughts in hopes of just remaining place inside of a que to talk to an actual man or woman!  

All those brokers Performing against Telus Added benefits, rather than holding the old faithful customers they make them disappear to look for other supplier

Even so, the most effective just transpired. Soon after talking to Telus business, I wasn't satisfied with the strategy supplied and asked to get tranferred to your LOYALTY dept. She adjusted the price of the information program but greater the price of the phone for a Internet of -$one. WHAT A JOKE!!!

Have you ever tried utilizing the net Chat? Log on to My TELUS and also the the Chat icon will probably be within the lessen ideal of your window. Remedy the questions about what sort of enable you need then maintain replying towards the bot with "I would like to speak to anyone" till the bot presents up and passes the Chat to a person.

I had to Get hold of CS these days with Chat plus the Division I want to talk to is just available by cell phone. The CS on Chat arranged a connect with back again at an agreed upon time slot. When that department known as me later on I got almost everything sorted Telus technical support out.

• In my dialogue with Juan in the loyalty staff, I had been falsely accused of currently being discriminatory After i referenced Yet another Office, which was extremely offensive and uncalled for. Juan later apologized, indicating that the experience was utterly unacceptable.

after the agent assessment my account he explained I can not offer you a offer or credits such as you have now with all your exiting account, so i just gave up and hangup the cellphone.

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• After i known as to explain, Eunice with the BCX Wi-fi Auto group instructed me which the bargains were utilized. Nevertheless, she copied and pasted Abdul’s notes, which didn't clarify the price cut specifics.

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Thank you to your focus to this issue. I look forward to a prompt and satisfactory resolution.

The several hours they may have will not be Performing properly with my perform and caring for an aged relative frantic schedule. I also chatted but they explained to me I really need to connect with in. 

At this time my cellphone stopped connecting towards the telus community. As a result it has taken me a 45 to sift with the ai gate keepers prompt's just to speak to a real person, all though telus ai tries every little thing to not permit me to talk to a true person.  

Qualified was really handy. I was having quite annoyed as almost nothing gave the impression to be Functioning. He walked me through the method with uncomplicated Recommendations. And it at last worked. Terrific career!

Yeah, I’m binding by a two calendar year contract unfortunately, I’m only four months in, but I did get somewhere. I guess The executive office referred to as me now so I've a phone dialogue with him in an hour. We’ll see how that goes.